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POLICY, PROCEDURES AND CATALOG -Return and Refund Policy

 














 

Mission Statement

Viva De Beauty Professional Academy

At Viva De Beauty Professional Academy, our mission is to provide high-quality education in nail technology and lash artistry while emphasizing the connection between beauty, health, and professional excellence. We are committed to training students with the knowledge, technical skills, and ethical standards necessary to succeed in the beauty industry while promoting safe, hygienic, and wellness-focused practices.

Our goal is to empower future beauty professionals through hands-on training, industry-relevant education, and a strong foundation in sanitation, client care, and overall nail and eye health. We believe that beauty and health go hand in hand, and we strive to prepare graduates who not only enhance appearance but also support the well-being and confidence of the clients they serve.


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Make-Up Work 

Students who miss tests or assignments are required to make up the missed tests or  assignments within 2 weeks of the missed test or assignment. These students must contact an  Instructor or Director for the procedures on scheduling make-up work. 

Student Hours 

It is the responsibility of the student to clock in and clock out each day. Student hours are  totaled at the end of each month based on the clock in and clock out times. The faculty has until  the tenth (10th) day of the month to prepare the monthly hours report for the previous month and submit them to TDLR. Students will be advised of their monthly and cumulative hours at  that time. If you miss a punch in/out, You must fill out a missed punch sheet and turn it in  terminations for any reason, by either party, including  student decision, course or program cancellation or school closure. 

Withdrawal date: Last physical date of attendance recorded in the school’s
records. Determination of withdrawal from school: 

Viva De Beauty Professional Academy will determine that a student is no longer enrolled on the  earliest of: 

1. The date the student notifies the School Director of his/her intent to withdraw from  school. Other staff members are not authorized to accept the student’s notice of intent to  withdraw and would be referred to the School Director.

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2. A student on an approved leave of absence notifies the school that he or she will not be  returning. The date of withdrawal shall be the earlier of the date of expiration of the  leave of absence or the date the student notifies the institution that the student will not  be returning. 

3. The date the school terminates the student’s enrollment due to continued non satisfactory progress or for violation of its rules and policies stated in the catalog. 4. The date is the 14th consecutive calendar day of absence by the student without notice  or an approved Leave of Absence and failing to inform the school that he/she is not  withdrawing. In this case, the date of withdrawal shall be deemed to be (If attendance is  required) the last date where physical attendance was recorded. 

5. The date is the next school day after a student fails to return from an approved  Leave Of Absence. 

Withdrawal Status: 

A student’s satisfactory progress status at the time of termination will be the same as that of  his/her status at their last evaluation period. 

Withdrawal calculations: 

Once the student has been determined by the institution to have withdrawn from the course of  study, the institution will determine if the student received or was entitled to Federal Funds from  the Title IV Financial aid programs available at the institution during the payment period (or  enrollment period). If the answer is YES, the institution will first conduct a Return of Title IV  funds as outlined by the US Department of Education. The institution will then calculate the  Institutional Refund Calculation outlined as follows: 

The Institutional Refund Policy: 

  • There will be no tolerance for charge-backs at any time, All tuition paid is non-refundable due to Viva De Beauty being a Private school at this time.

• If a student who begins a course of training that is scheduled to run no more than 4-6  months withdraws from the course or is terminated from the course by the school, the  private beauty school Viva De Beauty may retain 100% in tuition and fees paid by the student  and is not obligated to refund any additional outstanding tuition if the student withdraws  or is terminated during the last 50% of the course. If the student withdraws or is  terminated before the last 50% of the course begin, the school shall retain the following  percentages of any outstanding tuition: 

• An applicant not accepted for training by the School shall be entitled to a refund of all  monies paid. Except $250.00 Enrollment Fee

• If a student (or in the case of a student under legal age, his/her parent or guardian)  cancels his/her contract and requests his/her money back in writing within three  business days of the signing of an enrollment agreement or contract, all monies  collected by the School shall be refunded less a registration or enrollment fee of  

$250.00. The postmark on written notification will determine the cancellation date, or the  date said information is delivered to the school director/owner in person. This policy  applies regardless of whether or not the student has actually started training. 

• If a student cancels his/her contract after 3 business days after signing, but prior to  entering classes in this case he/she shall be entitled to a refund of all money paid to  the school less a registration fee of $250.00. 

• Enrollment time is defined as the time elapsed between the actual starting date and the  date of the student's last day of physical attendance in school. Any monies due the  applicant or student shall be refunded within 30 days of formal cancellation by the  student as defined in the second bullet of this policy or formal termination by the School  which shall occur no more than 30 days from the last day of physical attendance, or in  the case of a leave of absence, the earliest documented date of return. A student on  leave of absence may call and tell the administration office that they are not planning to  return. The phone call will be the documented date of withdrawal. 

• The cost of extra items to the student, such as service charges, student activity fees,  deposits, rentals and other charges need not be considered in tuition adjustment  computations. The cost of books and supplies as shown in the contract is included in the  total cost of the course. However, these are not subject to refunds.

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• Students who terminate prior to course completion will be charged a $100.00 termination  fee. 

• If the School is permanently closed and no longer offers instruction after a student has enrolled, the student shall be entitled to a pro-rata refund of tuition. 

• If a course is canceled subsequent to a student's enrollment, the School shall at its  option: 

- Provide a full refund of all monies paid; or 

- Provide completion of the course. 

• In case of illness or disabling accident, death in the immediate family, or other  circumstances beyond the control of the student, the School will make a settlement, which  is reasonable and fair to both parties. 

• If a student who begins a course of training that is scheduled to run no more than 12  months withdraws from the course or is terminated from the course by the school, the  private beauty school Viva De Beauty may retain 100% in tuition and fees paid by the student  and is not obligated to refund any additional outstanding tuition if the student withdraws  or is terminated during the last 50% of the course. If the student withdraws or is  terminated before the last 50% of the course begin, the school shall retain the following  percentages of any outstanding tuition: 

1000 Hour Course

Within 1st Week/less than 100 hours 

10% 

101-250 hours 

25%

Within 2nd/3rd week/less than 100 hours

20% 

251- 500 hours 

50%


501- 1000 hours 

100%

750 Hours Course

Within 1st week/less than 75 hours 

10% 

76 – 187.5 hours 

25%

Within 2nd/3rd week/less than 75  hours 

20% 

187.6 – 375 hours 

50%


376-750 hours 

100%

600 Hour Course

Within 1st week/less than 60 hours 

10% 

61-150 hours 

25%

Within 2nd/3rd week/less than 60 hours

20% 

151-300 hours 

50%


301-600 hours 

100%

• In the case of first time students receiving Title IV funding he or she would be entitled to  Pro rate refund established by the Department of Education up through 60% of course  completion. 

School Closure: 

If the school closes permanently and ceases to offer instruction after students have enrolled, or  if a program is canceled after students have enrolled and instruction has begun, the school must  make arrangements for student to implement any applicable teach-out plan in compliance with  the following requirements: 

• The arrangements or plan must offer the student a reasonable opportunity to promptly  resume and complete the canceled program or course(s) of study or transfer to a  substantially similar program or course at the institution (or institutions) that offer similar  educational programs.

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• The arrangements or teach-out is to be performed by an institution in the same  geographic area as the original school that provided the program of course. • The school at which students continue their education and training shall not charge the students an amount greater than that to which the original school would have been  entitled under its contract with the student and for which the student has not yet paid. 

• The original school shall notify affected students individually of the availability of the arrangement or teach-out plan, and diligently advertise such availability. The  agreements among institutions may provide that these notices may be sent by the  school(s) that are accepting students from the original school. 

• The school that is closing or has closed must submit to NACCAS a list of all students  who were enrolled at the time of closure, and indicate on it the arrangements made for  each student to complete his or her education. 

• The original school shall dispose of school records in accordance with state laws. • If the closing school does not have a teach-out plan, students shall receive a pro rata refund of tuition. 

Texas Workforce Commission Refund Policy : CANCELLATION POLICY 

A full refund will be made to any student who cancels the enrollment contract within 72 hours  (until midnight of the third day excluding Saturdays, Sundays and legal holidays) after the  enrollment contract is signed. A full refund will also be made to any student who cancels  enrollment within the student’s first three scheduled class days, except that the school may  retain not more than $250.00 in any administrative fees charged, as well as items of extra  expense that are necessary for the portion of the program attended and stated separately on  the enrollment agreement. 

REFUND POLICY with financial aid- we do not accept financial aid at this time

1. Refund computations will be based on scheduled course time of class attendance  through the last date of attendance. Leaves of absence, suspensions and school  holidays will not be counted as part of the scheduled class attendance. 

2. The effective date of termination for refund purposes will be the earliest of the following: (a) The last day of attendance, if the student is terminated by the school; 

(b) The date of receipt of written notice from the student; or 

(c) Ten school days following the last date of attendance. 

3. If tuition and fees are collected in advance of entrance, and if after expiration of the 72  hour cancellation privilege the student does not enter school, not more than $250.00 in  any administrative fees charged shall be retained by the school for the entire residence  program or synchronous distance education course. 

4. If a student enters a residence or synchronous distance education program and  withdraws or is otherwise terminated after the cancellation period, the school or college  may retain not more than $250.00 in any administrative fees charged for the entire  program. The minimum refund of the remaining tuition and fees will be the pro rata  portion of tuition, fees, and other charges that the number of hours remaining in the  portion of the course or program for which the student has been charged after the  effective date of termination bears to the total number of hours in the portion of the  course or program for which the student has been charged, except that a student may  not collect a refund if the student has completed 50 percent or more of the total number  of hours in the portion of the program for which the student has been charged on the  effective date of termination. 

5. Refunds for items of extra expense to the student, such as books, tools, or other  supplies are to be handled separately from refund of tuition and other academic fees.  The student will not be required to purchase instructional supplies, books and tools until 

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such time as these materials are required. Once these materials are purchased, no  refund will be made. For full refunds, the school can withhold costs for these types of  items from the refund as long as they were necessary for the portion of the program  attended and separately stated in the enrollment agreement. Any such items not  required for the portion of the program attended must be included in the refund. 

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. A student who withdraws for a reason unrelated to the student’s academic status after  the 75 percent completion mark and requests a grade at the time of withdrawal shall be  given a grade of “incomplete” and permitted to re-enroll in the course or program during  the 12-month period following the date the student withdrew without payment of  additional tuition for that portion of the course or program. 

7. A full refund of all tuition and fees is due and refundable in each of the following cases: (a) An enrollee is not accepted by the school; 

(b) If the course of instruction is discontinued by the school and this prevents the  student from completing the course; or 

(c) If the student's enrollment was procured as a result of any misrepresentation  in advertising, promotional materials of the school, or representations by the  owner or representatives of the school. 

A full or partial refund may also be due in other circumstances of program deficiencies or  violations of requirements for career schools and colleges. 

8. REFUND POLICY FOR STUDENTS CALLED TO ACTIVE MILITARY SERVICE. A student of the school or college who withdraws from the school or college as a result  of the student being called to active duty in a military service of the United States or the  Texas National Guard may elect one of the following options for each program in which  the student is enrolled: 

(a) If tuition and fees are collected in advance of the withdrawal, a pro rata  refund of any tuition, fees, or other charges paid by the student for the  program and a cancellation of any unpaid tuition, fees, or other charges owed  by the student for the portion of the program the student does not complete  following withdrawal; 

(b) A grade of incomplete with the designation "withdrawn-military" for the  courses in the program, other than courses for which the student has  

previously received a grade on the student's transcript, and the right to re enroll in the program, or a substantially equivalent program if that program is  no longer available, not later than the first anniversary of the date the student  is discharged from active military duty without payment of additional tuition,  fees, or other charges for the program other than any previously unpaid  balance of the original tuition, fees, and charges for books for the program; or 

(c) The assignment of an appropriate final grade or credit for the courses in the  program, but only if the instructor or instructors of the program determine that  the student has: 

(1) satisfactorily completed at least 90 percent of the required coursework for  the program; and 

(2) demonstrated sufficient mastery of the program material to receive credit  for completing the program. 

9. The payment of refunds will be totally completed such that the refund instrument has  been negotiated or  

credited into the proper account(s), within 60 days after the effective date of  termination.

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School Policies 

These policies are set in place to establish and maintain a teaching and learning environment  that creates a professional atmosphere and will provide each student with an opportunity to  learn and grow without conflict or difficulty. Viva De Beauty Professional Academy staff and  Instructors are committed to the principle of providing the best education possible to ensure the  success of our graduates in the industry. Management reserves the right to add or change  school policies as needed. 

Attendance Policy 

Attendance; students are required to attend school to clock hours. Students will not be eligible  to graduate nor will they be available for licensure until they have clocked the required hours  and satisfied all other graduation requirements. 

1. Students are allowed to be on school premises 32 or 24 hours per week as outlined on  their schedule commitment. 

2. Students are not allowed to attend school on any other schedule to make up for  absences or tardies unless they have permission from the School Director. 

3. Each student must sign a schedule commitment form that outlines the student’s hours.  4. If the student is unable to attend class, they must call in to an instructor prior to their  designated time of arrival. If the student does not call prior to their designated start time  the student will not be allowed to clock-in for the day. 

5. Changes in your schedule must be submitted in writing two weeks in advance and must  follow one of our published schedules, listed on page 8 of this catalog. Submitting a  proposed change in your schedule does not guarantee approval. Approval of schedule  changes may only be obtained from the School Director. 

6. Students who are not in attendance for 7 consecutive calendar days without contacting  the school will be considered dropped from active role. 

7. Students who are not in attendance for 14 days consecutive calendar days will be  considered dropped from the active role. Items left in the lockers or workstations are  forfeited to the school. 

8. It is your responsibility to clock in and clock out. If you forget to clock in or clock out you  will NOT receive credit for the hours you are here. 

9. Students who are in school for 8 hours per day are allowed to take one half an hour  break and two fifteen-minute breaks. 

10. Students who are in school for 6 hours per day are allowed to take one half an hour  break and one fifteen-minute break. 

11. Students who are in school for 4 hours per day are allowed to take one fifteen-minute  break.  

12. Students must clock-out and back in for their lunch break. 

13. Students absent the day before or after a scheduled holiday will be subject to a 1-day  suspension. 

Tardy Policy messages

  

When a student does not have clients, he or she is expected to practice operations on a mannequin. Hours spent in school are to be used in educational endeavors. Students are expected to use time actively engaged in learning activities. Wasting time will not be allowed and may be grounds for suspension or termination.

Conduct 

Conduct, personal conduct and professional ethics are taught as a part of your training. Certain forms of misconduct may result in suspension. Serious forms of misconduct may result in dismissal. In order to provide some general guidelines, which hopefully will make serious disciplinary actions unnecessary, the following examples of misconduct are provided:

General Conduct 

1. No smoking in or in front of the building. 

2. Eat only in designated areas of the school. 

3. Students are to stay at their assigned workstation or classroom desk. Please do not congregate in restrooms, lobbies, or around the front desk. 

4. Cleanliness: To develop professional work habits, which are a part of your training, you are responsible for: 

o The cleanliness of your own workstation, mirror and floor at all times. 

o Cleaning the Pedicure bowl and Station, immediately after using it and filling out log. 

o Daily clean-up duties assigned by the Instructor.

o Cleaning up after your eating breaks. 

5. Refrain from loud talking and profanity. No gossiping about staff, students or clients will be permitted. 6. We respect each person’s convictions concerning politics, religious beliefs, sexual preference, or lifestyle; however, these subjects are not to be discussed at the school or the workplace. 

7. Soliciting of any kind is not permitted by students or staff. 

8. Phone calls: When family members call the school, the receptionist will take a message. In an emergency, you will be called to the phone. If you are expecting an important call, please notify the receptionist. 817-899-2986 is the office number

9. Customers are to make appointments through the front desk. They are not to call and ask for individual students to make appointments for them. 

10. Visitors: If your friends or relatives come to the school to see you, instruct them to stop at the front desk and have you paged. 

11. Please make child care arrangements. Children may not spend the day at the school. 

12. Only Instructors teach, not students. 

13. Park only in the designated areas. 

14. Cell phone, headsets in conjunction with MP3 players use is not permitted while on the clock

Misconduct that may result in suspension: 

1. Failure to observe published rules, including those related to attitude, appearance, conduct, sanitation, security, and safety.

2. Excessive absenteeism or tardiness, including extensions of breaks or lunch periods. 

3. Failure to notify school of intended absences. 

4. Unprofessional behavior on the floor in the presence of clients. 

5. Wasting time when a student does not have clients. 

6. Leaving clients unattended. 

7. Failure to keep time card in designated place. 

8. Failure to receive initial consultation and final check from Floor Instructor. 

9. Not clocking out for appropriate breaks and/or when leaving the building. 

10. Students may not refuse a client. If there is a valid reason you feel you cannot work on a particular client please discuss it with an instructor in private. We will do our best to resolve the situation to everyone’s satisfaction.

Misconduct that may result in immediate termination: 

1. Insubordination or refusal to perform work as directed. 

2. Recruiting school clients as personal clients. 

3. Excessive absenteeism or tardiness, including extensions of breaks or lunch periods. 

4. Deliberate or careless conduct that may result in emotional distress or physical injury to another person (including rudeness, insolence, threats, intimidation, coercion, fighting, horseplay, etc.). 

5. Students must control their tempers so as not to involve themselves in arguments or fighting. Fighting in the school or in the vicinity of the school premises will subject all parties involved to immediate suspension or termination. Police will be called. 

6. Leaving premises without clocking out. 

7. Evidence of drug or alcohol use while on school premises. 

8. Deliberate or careless conduct that may result in damage or destruction of property belonging to the school, clients or fellow students. 

9. Dishonesty of any sort including falsification of timecards or any student record, theft, or misuse of student discount privilege. 

10. Carrying any sort of weapon on school premises. 

11. Conviction of any crime that reflects adversely on moral character. Students must report any previous convictions prior to enrolling in school. 

12. Failure to maintain Satisfactory Academic Progress. 

13. Removal of time cards and other official documents from school premises. 

14. Time clock: Students may not clock in or out for anyone but themselves. 

15. Possession, use or intent to sell alcohol, drugs or controlled substances is not allowed in the schools. 16. Possession of the following: Guns, Knives, Sprays (Pepper, Mace, etc.)

Method of Payment: 

Upon enrollment, the tuition is payable in full. However, the student, at the school's option, may pay a deposit and which is different for each course. The balance will be paid in monthly/weekly installments as agreed upon on the active promissory note until tuition and fees are paid in full. Tuition may be paid by  credit card, cash, cashier check, or check

Additional Charges: 

If the student must attend longer than the contracted end date for the course of study in order to complete the course, he/she must pay an additional fee, outlined below for each hour beyond the stated course length. Charges are based on schedule hours not actual hours. The additional hourly fee may be waived only with written consent of the School upon demonstration of circumstances warranting such a waiver. 

Course  Additional fee per hour 

Manicuring  $14.06 

Lash Program $10.83

Internal School Complaint Procedure

Viva De Beauty Professional Academy maintains an open door policy. Students, Instructors, or other interested parties are welcome to discuss their concerns regarding their education, finances, admission policies, etc., at any time with the School Director. A complaint is required to try to resolve the problems through the school’s complaint process outline below prior to filing a complaint with the school’s accrediting agency. To file an official complaint a student, instructor or other interested party must adhere to the following procedure: 

1. The complaint must be submitted in writing to the School Director. It must be signed and dated, otherwise we cannot assess the full extent of the problem. 

2. A complaint must clearly and concisely state the issue at hand, provide complete background and proposed solution. 

3. Viva De Beauty Professional Academy representative has a responsibility to meet with the complainant within 10 calendar days from the day the complaint was submitted. 

4. If the complaint is not resolved during the initial meeting the school representative will document in writing the outcome of the meeting and provide a copy to the complainant. The complaint will then be referred to the complaint committee. 

5. The complaint committee will consist of three individuals; school owner, school director and instructor. 

6. The complaint committee will meet and review the complaint within 21 calendar days from the day the complaint was submitted. 

7. If the complaint committee needs more information regarding the complaint a letter will be written outlining the additional information being requested. 

8. The complaint committee has the responsibility to respond to the complainant in writing within 15 calendar days stating the steps taken to correct the problem or information to show that the complaint was not warranted or not based on fact. 

9. If the student is not satisfied with the school’s response and wishes to further file a complaint it must be with the proper approving agency. 

For courses approved by the Texas Workforce Commission (TWC): 

The Texas Work Commission

Career Schools and Colleges, Room 226T 

101 East 15th Street Austin, Texas 78778-0001 (512) 936-6959 

For courses approved by the Texas Department of Licensing and Regulations (TDLR): 

Texas Department of Licensing and Regulations 

Education and Examination Division 

P.O. Box Austin, TX 78711 (512) 463 - 6599 

10. If the student is still not satisfied with the school’s response, and wishes to file a complaint with the Accrediting Commission, a complaint form may be obtained and mailed to: 

National Accrediting Commission of Cosmetology Arts and Sciences (NACCAS) 

4401 Ford Avenue Suite 1300 Alexandra, VA 22301

(703) 600-7600 

I hereby certify that the statements and information in this catalog are true and correct to the best of my knowledge and belief.

Anita Marquez

School director and owner 

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